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We are currently recruiting for roles across Oxfordshire so look for your nearest role below

Closing Date 02/06/2022

Service Manager

Location Headington, Oxford

Salary Details

£31,000 – £33,000 per annum (Salaries vary depending on experiences)

Job Description

Do you have the desire to help change lives and an interest in mental health?
Service Manager x 2 – £31,000 – £33,000 per annum (Salaries vary depending on experiences)
Hours – 37 hours per week, Monday – Friday, 9:00-17:00, exclusive of bank holidays, shifts may occasionally include mornings, evenings, and weekends
Department – Adult Service Delivery
Locations – Headington, Oxfordshire
– Woodstock Road, Oxfordshire
What You’ll Be Doing:
As Service Manager, you will be the first point of call that all the team will turn to for advice and support. You will be required to effectively manage the team, whilst encouraging them to perform at their highest level. You are responsible for ensuring that the team provide individual and bespoke packages of personalised support that is tailored to the needs of each resident. As the main driver of standards within the service you are required to ensure that any KPI’s are met, and that audits completed on the service are successful whilst demonstrating that your services are operating efficiently and legally.
Overall job responsibility:
• Delegation of tasks to staff
• Support the team daily and encourage them to develop their skills, relationships and careers by providing them with advice, instruction and encouragement in line with the organisational values and objectives.
• Full line management of the team, including timesheets, rota, sickness and holidays, recruitment, shortlisting and interviewing of new staff, manage induction processes, team meetings, supervisions, performance management, disciplinary & grievance processes, investigations and coaching individual team members.
• Monitor the team’s training record to ensure that it meets the guidelines set by the Learning & Development department.
• Completion of the monthly Contract Monitoring for the service.
• Oversee the support to staff to manage their caseloads and support their clients in a recovery focused way.
• Escalate serious incidents to the Operations Manager as and when required.
• Create and maintain a schedule and process for reporting and recording of maintenance work and facilitating and auditing H&S checks in the buildings and client rooms. Ensure spot checks, resident plans, room checks, meds management monitoring and all other checks are completed.
• Support the development of person-centered planning, ensuring each individuals care plan has meaningful and achievable goals with positive outcomes that meet the aspirations as well as the needs.
• Participate in the development of a diverse range of services, which are appropriate, affordable, attractive, and safe for our residents.
• Manage the services budget while ensuring that staffing costs, welfare costs and additional expenditure is kept within budget. Ensure processes are in place for the team to complete day to day management of client monies, safe storage, and accurate recording of service cash.
The Successful Applicant:
Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria:
• It is essential that you have experience in managing a high performing and successful team
• Experience working within a mental health setting and providing care for those clients
• Experience in supporting team members to reach their personal development goals
• IT literate with experience using MS Office packages

What We Offer:

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• EAP – with access to free counselling
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.
If this Service Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website: Response – Mental Health Care & Support.
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Closing Date 02/06/2022
Job Location Headington, Oxford
Job Category
Care Setting Mental Health Services
Contact Email
Website URL
CQC Registered No
CQC Location Number
OACP Member No
Unique Job Reference 554
Job Filled No



Care Setting Mental Health Services
Job Type
Contact Email
Website URL
Closing Date 02/06/2022
CQC Registered No
CQC Location Number
OACP Member No
Unique Job Reference 554
Job Filled No